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Shipping Policy

loquinshop.com > Shipping Policy

Last Updated: 19-08-2026

At LOQUIN SQUARE PRIVATE LIMITED (“Company”, “we”, “our”, or “us”), we are committed to providing safe, reliable, and efficient delivery of electronic products purchased through our website. This Shipping Policy explains our order processing, shipping, tracking, delivery, and related procedures.

By placing an order through our website, you acknowledge and agree to the terms of this Shipping Policy.

1. Shipping Coverage

We currently provide delivery services across India.

Orders will be shipped to the address provided by the customer during checkout.

Customers are responsible for ensuring that the following information is accurate:

  • Full name

  • Complete delivery address

  • City and state

  • PIN code

  • Mobile number

  • Email address, where applicable

International shipping is not currently available unless specifically stated on our website.

2. Products We Ship

We may ship various electronic products and accessories, including:

  • Smartphones

  • Mobile phones

  • Tablets

  • Smartwatches

  • Earphones and headphones

  • Bluetooth speakers

  • Chargers and adapters

  • USB cables

  • Mobile accessories

  • Computer accessories

  • Electronic gadgets

  • Smart devices

  • Other consumer electronics

Shipping availability may vary depending on the product, destination, courier restrictions, and applicable regulations.

3. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Order processing may take longer due to:

  • High order volumes

  • Product availability checks

  • Sales and promotional campaigns

  • Festivals and public holidays

  • Payment verification

  • Address verification

  • Technical or operational issues

Orders placed on weekends or public holidays may be processed on the next business day.

Order processing time does not include the actual delivery transit period.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the customer completes payment.

Shipping charges may depend on:

  • Delivery location

  • Product weight and dimensions

  • Number of items

  • Courier charges

  • Delivery service availability

  • Promotional offers

  • Order value

Unless otherwise required by applicable law or stated in our policies, shipping charges are generally non-refundable.

5. Estimated Delivery Time

Estimated delivery timelines are generally:

  • Metro Cities: 2–7 business days

  • Non-Metro Cities & Towns: 4–10 business days

  • Remote and Rural Locations: 5–15 business days

These are estimated delivery periods and are not guaranteed delivery commitments.

Actual delivery times may vary depending on the destination, courier operations, weather, holidays, product availability, and other circumstances beyond our reasonable control.

6. Courier and Logistics Partners

We may use third-party courier and logistics service providers to deliver orders.

The courier partner assigned to an order may depend on:

  • Delivery location

  • Product size and weight

  • Product category

  • Service availability

  • Courier network coverage

  • Operational requirements

Customers may receive shipment-related communication directly from the assigned courier partner.

7. Order Tracking

Once an order has been dispatched, tracking information may be provided through:

  • Email

  • SMS

  • Customer account dashboard, where available

  • Other order-related communication channels

Tracking information is generally provided by the relevant courier or logistics provider.

Tracking updates may not appear immediately after dispatch and may take some time to become available in the courier’s system.

8. Delivery Attempts

Our courier partners may make multiple delivery attempts before returning an undelivered shipment to the sender.

Delivery may fail because of:

  • Incorrect or incomplete address

  • Incorrect PIN code

  • Customer unavailability

  • Incorrect phone number

  • Customer refusal

  • Restricted delivery location

  • Failure to respond to courier communication

If a shipment is returned to us because of circumstances attributable to the customer, additional shipping or re-delivery charges may apply.

9. Customer Responsibilities

Customers are responsible for:

  • Providing complete and accurate delivery information.

  • Providing a valid contact number.

  • Ensuring availability to receive the shipment.

  • Responding to reasonable delivery communications.

  • Checking the package at the time of delivery where possible.

  • Providing any required delivery instructions.

LOQUIN SQUARE PRIVATE LIMITED shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

10. Electronic Product Delivery

For electronic products, customers are advised to inspect the package at the time of delivery whenever possible.

Customers should check for:

  • Visible damage to the package

  • Signs of tampering

  • Open or damaged seals

  • Missing packages or components

If the package appears significantly damaged or tampered with, customers should document the condition and contact us as soon as possible.

11. Damaged, Tampered, or Incomplete Deliveries

If you receive:

  • A damaged package

  • A visibly tampered package

  • A damaged electronic product

  • An incomplete shipment

  • Missing accessories or components

please contact us within 48 hours of delivery.

We may request:

  • Order number

  • Photographs of the package

  • Photographs of the shipping label

  • Photographs or videos of the product

  • Details of missing or damaged components

  • Unboxing evidence, where available

The information may be used to investigate the delivery issue and determine eligibility for replacement or refund.

12. Lost Shipments

If a shipment is officially confirmed as lost in transit by the applicable courier or logistics provider, we will review the matter.

Depending on the circumstances, product availability, and applicable policies, we may:

  • Arrange a replacement shipment; or

  • Process an eligible refund.

Resolution may require completion of the courier provider’s investigation process.

13. Delivery Delays

Although we make reasonable efforts to meet estimated delivery timelines, delays may occur because of:

  • Severe weather

  • Public holidays

  • Transportation disruptions

  • Courier operational issues

  • High shipment volumes

  • Government restrictions

  • Natural disasters

  • Technical issues

  • Address verification

  • Remote-area delivery limitations

  • Other circumstances beyond our reasonable control

A delivery delay does not automatically qualify the customer for compensation or a refund.

14. Delivery Restrictions

Certain electronic products may be subject to delivery restrictions based on:

  • Geographic location

  • Courier policies

  • Government regulations

  • Product characteristics

  • Transportation restrictions

  • Safety requirements

  • Service availability

If an order cannot reasonably be delivered to the selected destination, we may cancel the order and process an eligible refund.

15. Incorrect Delivery Information

If a customer provides an incorrect or incomplete delivery address and the order cannot be delivered, additional charges may apply for re-delivery where available.

If the shipment is returned to us, the customer may need to provide the correct address and pay applicable re-shipping charges before the order is dispatched again, where permitted.

16. Refused Deliveries

If a customer refuses to accept an order without a valid reason, or repeatedly fails to accept delivery, the shipment may be returned to us.

Applicable shipping, handling, or return-to-origin charges may be deducted from any eligible refund, where permitted by applicable law and our policies.

17. Delivery to Remote Locations

Delivery to remote or rural locations may require additional transit time.

Courier availability may also vary depending on the PIN code and location.

Where delivery is unavailable for a particular destination, we may contact the customer or cancel the order and process an eligible refund.

18. Cash on Delivery

Where Cash on Delivery (“COD”) is available, it may be offered only for eligible products, locations, and orders.

COD availability may vary based on:

  • Delivery location

  • Product category

  • Order value

  • Courier availability

  • Internal risk controls

We reserve the right to restrict or discontinue COD availability for certain orders.

19. Order Cancellation Due to Shipping Restrictions

We may cancel an order where:

  • The destination is outside our delivery coverage.

  • The courier cannot service the destination.

  • Transportation restrictions apply.

  • The product cannot legally or safely be shipped to the destination.

  • The order cannot be fulfilled due to circumstances beyond our reasonable control.

Where payment has already been received, an eligible refund will be processed in accordance with our Refund & Returns Policy.

20. Relationship With Refund & Returns Policy

Shipping-related issues involving damaged, defective, incorrect, or missing products may also be governed by our Refund & Returns Policy.

Customers should review that policy for information regarding:

  • Return eligibility

  • Replacement requests

  • Refunds

  • Damaged products

  • Defective products

  • Incorrect products

  • Return shipping

21. Force Majeure

LOQUIN SQUARE PRIVATE LIMITED shall not be responsible for shipping delays or delivery failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters

  • Floods

  • Fires

  • Earthquakes

  • Government restrictions

  • War or civil unrest

  • Labor strikes

  • Transportation disruptions

  • Telecommunications failures

  • Internet outages

  • Cybersecurity incidents

  • Epidemics or pandemics

  • Other unforeseen events

Delivery timelines may be extended for the duration of such circumstances.

22. Changes to This Shipping Policy

LOQUIN SQUARE PRIVATE LIMITED reserves the right to modify or update this Shipping Policy from time to time.

Any changes will be published on this page together with a revised “Last Updated” date.

Customers are encouraged to review this policy periodically for the latest information.

Continued use of our website after the updated policy is published constitutes acceptance of the revised policy to the extent permitted by applicable law.

23. Contact Information

For shipping-related questions, delivery assistance, tracking concerns, or other shipping inquiries, please contact:

LOQUIN SQUARE PRIVATE LIMITED

Registered Office:

6th Floor, Plot No. 347/A & B, SY No.33–38 (Part), Trendz Uptown, Guttala Begumpet, Hyderabad, Telangana – 500081, India.

Email: info@loquinsquare.com

Phone: +91 8125397926

Last Updated: 19-08-2026