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Refund and Returns Policy

loquinshop.com > Refund and Returns Policy

Last Updated: 19-08-2026

At LOQUIN SQUARE PRIVATE LIMITED (“Company”, “we”, “our”, or “us”), we are committed to providing a reliable shopping experience for customers purchasing electronic products through our website. This Refund & Returns Policy explains the terms and conditions applicable to returns, replacements, cancellations, and refunds for electronic products and accessories purchased from our website.

By placing an order through our website, you acknowledge and agree to the terms of this Refund & Returns Policy.

1. Return Eligibility

A return or replacement request may be accepted when:

  • The electronic product arrives damaged.

  • The product is defective or does not function as intended.

  • You receive an incorrect product.

  • The product received materially differs from the product description or specifications displayed on our website.

  • The product is missing essential components or accessories included with the order.

To qualify for a return:

  • A return request must generally be submitted within 7 days from the date of delivery.

  • The product should be returned in its original condition.

  • The original packaging, accessories, manuals, cables, chargers, warranty documents, and other supplied components should be included where applicable.

  • The original invoice or valid proof of purchase may be required.

  • The product must not show signs of misuse, unauthorized modification, or physical damage caused after delivery.

All returned products are subject to inspection and verification before a return, replacement, or refund is approved.

2. Electronics-Specific Return Conditions

For electronic products, customers are advised to carefully check the product immediately after delivery.

Before returning a product, please ensure that:

  • The correct product has been received.

  • The product and model number match the order.

  • All accessories and components are present.

  • The product has not been physically damaged after delivery.

  • Any protective packaging is retained until the product has been inspected.

  • Device activation, registration, or setup has not been improperly modified where such activity may affect return eligibility.

For products containing user accounts or personal data, customers should remove their personal information and sign out of their accounts before returning the product, where applicable.

3. Products Generally Not Eligible for Return

Returns may not be accepted for:

  • Products damaged due to misuse, negligence, accidents, or improper handling.

  • Products damaged through unauthorized repairs or modifications.

  • Products with removed, altered, or tampered serial numbers, IMEI numbers, security labels, or identification marks.

  • Products showing signs of physical abuse or liquid damage.

  • Products returned without essential accessories or components.

  • Products with missing original packaging where the packaging is necessary for safe return or verification.

  • Products marked as non-returnable at the time of purchase.

  • Clearance, promotional, or final-sale products, except where the product is damaged, defective, or incorrectly delivered.

  • Software, digital products, licenses, activation keys, or other products that cannot reasonably be returned after activation or use, where applicable.

Return eligibility may also depend on the specific product category and manufacturer conditions.

4. How to Request a Return

To initiate a return, replacement, or refund request, contact our customer support team with:

  • Order number

  • Customer name

  • Registered email address or mobile number

  • Product name and model

  • Reason for return

  • Description of the issue

  • Photographs or videos of the product, packaging, or defect where applicable

You may contact us through:

Email: info@loquinsquare.com

Phone: +91 8125397926

Our support team will review the request and provide further instructions.

Customers should not ship products back to the Company without receiving return instructions or authorization where required.

5. Damaged Products

If your electronic product arrives visibly damaged, please contact us within 48 hours of delivery.

We may request:

  • Photographs of the outer packaging

  • Photographs of the shipping label

  • Photographs of the product

  • Photographs of the damaged area

  • Unboxing videos, where available

  • Other information necessary to verify the claim

The claim will be reviewed based on the information provided and the condition of the returned product.

6. Defective or Non-Functional Products

If an electronic product does not function as intended, please contact us within the applicable return period.

Depending on the product and nature of the issue, we may:

  • Troubleshoot the product remotely.

  • Arrange inspection.

  • Request photographs or videos.

  • Arrange return pickup.

  • Provide a replacement.

  • Provide an eligible refund.

  • Direct the customer to an applicable manufacturer or authorized service center where the issue falls under a manufacturer warranty.

Certain technical issues may require verification by the manufacturer or authorized service provider before a replacement or refund is approved.

7. Incorrect Product

If you receive a product different from the one ordered, please notify us within 48 hours of delivery.

After verification, we may arrange:

  • Replacement with the correct product, subject to availability; or

  • An eligible refund if the correct product cannot be supplied.

The incorrectly delivered product should be kept in its original condition with all packaging and accessories until return instructions are provided.

8. Missing Accessories or Components

If an order is missing an accessory, cable, charger, manual, component, or other item that was specifically included with the purchased product, please contact us promptly.

We may request photographs, videos, packaging information, or other details to verify the claim.

Depending on the circumstances, we may arrange shipment of the missing component, replacement, or another appropriate resolution.

9. Replacement Policy

Where appropriate, we may provide a replacement instead of a refund.

Replacement may be considered for:

  • Damaged products

  • Defective products

  • Incorrect products

  • Products with missing essential components

Replacement is subject to product availability.

If the same product is unavailable, we may provide an eligible refund or another appropriate resolution.

10. Refund Policy

A refund may be approved where:

  • A returned product is verified as eligible after inspection.

  • A defective product cannot reasonably be replaced.

  • The correct product cannot be supplied.

  • An eligible order is cancelled before dispatch.

  • The product is confirmed to have been damaged before or during delivery.

  • A refund is otherwise required under applicable law.

Approved refunds will generally be issued to the original payment method used for the purchase.

11. Refund Processing Time

Once a refund has been approved, we generally initiate the refund within 3 to 5 business days.

The time taken for the amount to appear in the customer’s account may vary depending on:

  • Banks

  • Credit or debit card issuers

  • UPI providers

  • Payment gateways

  • Wallet providers

  • Other financial institutions

LOQUIN SQUARE PRIVATE LIMITED is not responsible for delays caused by banks, payment gateways, or other third-party financial institutions.

12. Order Cancellation

12.1 Cancellation Before Dispatch

Customers may request cancellation before the order is dispatched by contacting customer support.

If the cancellation is approved before dispatch, the customer may generally receive a full refund of the eligible amount.

12.2 Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

In such cases, the order may need to be handled through the applicable return process after delivery.

12.3 Cancellation by the Company

We reserve the right to cancel an order in circumstances such as:

  • Product unavailability

  • Pricing or listing errors

  • Suspected fraudulent transactions

  • Incorrect product information

  • Delivery restrictions

  • Technical errors

  • Other circumstances beyond our reasonable control

If we cancel an order after payment has been received, an eligible refund will be processed.

13. Return Shipping

Where a return is approved because:

  • The product was damaged during delivery;

  • The product is defective;

  • An incorrect product was delivered; or

  • The return is otherwise attributable to an error on our part,

we may arrange return pickup or provide appropriate return shipping assistance.

For returns arising from reasons not attributable to the Company, the customer may be responsible for applicable return shipping charges, where permitted.

14. Inspection and Verification

All returned electronic products may undergo inspection before a replacement or refund is approved.

The inspection may verify:

  • Product condition

  • Serial number or IMEI

  • Accessories

  • Packaging

  • Physical damage

  • Signs of misuse

  • Product functionality

  • Tampering or unauthorized modification

  • Whether the returned product corresponds to the original order

A refund or replacement may be declined if the returned product does not meet the applicable return conditions.

15. Warranty and Manufacturer Support

Certain electronic products may be covered by a manufacturer’s warranty.

Where a product is covered by a manufacturer warranty, warranty claims may be subject to the manufacturer’s terms and conditions.

Warranty coverage may vary by:

  • Product

  • Manufacturer

  • Model

  • Warranty period

  • Type of defect

  • Authorized service center requirements

A manufacturer’s warranty does not necessarily constitute a return or refund right.

Customers should review the warranty information provided with the product or displayed on the product page.

16. Personal Data and Returned Electronics

Customers returning electronic devices should remove personal information before returning the product, where applicable.

This may include:

  • Personal accounts

  • Passwords

  • Photos

  • Contacts

  • Messages

  • Files

  • Payment information

  • Device locks

  • Cloud accounts

Customers should also perform a factory reset where appropriate.

LOQUIN SQUARE PRIVATE LIMITED is not responsible for personal information left on a returned device.

17. Refused Deliveries

If a customer refuses delivery without a valid reason, or delivery cannot be completed due to:

  • Incorrect address

  • Incorrect contact information

  • Customer unavailability

  • Failure to respond to delivery attempts

  • Other circumstances attributable to the customer,

applicable shipping, handling, or return-to-origin charges may be deducted from any eligible refund, where permitted.

18. Fraud Prevention and Abuse

We reserve the right to investigate suspicious or potentially fraudulent return and refund requests.

We may:

  • Request additional documents or information.

  • Verify order and product details.

  • Inspect returned products.

  • Reject fraudulent or abusive claims.

  • Restrict future transactions where appropriate.

  • Take legal or other appropriate action against fraudulent activity.

Repeated misuse of the return or refund process may result in restrictions on future orders.

19. Refunds for Promotional Orders

Orders purchased using promotional discounts, coupons, cashback offers, or special pricing may be subject to specific refund conditions.

If a refund is approved, the refundable amount may be calculated after considering:

  • Discounts

  • Coupons

  • Promotional benefits

  • Applicable shipping charges

  • Other non-refundable amounts

The applicable refund amount will depend on the terms of the relevant promotion and order.

20. Limitation of Liability

To the extent permitted by applicable law, our liability in relation to an approved refund or return shall generally not exceed the amount paid for the relevant product.

We shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of a product, delivery delays, or return processing, except where such limitation is not permitted under applicable law.

21. Changes to This Policy

LOQUIN SQUARE PRIVATE LIMITED may update or modify this Refund & Returns Policy from time to time.

Any changes will be published on this page along with a revised “Last Updated” date.

Customers are encouraged to review this policy periodically.

22. Contact Information

For questions or assistance regarding returns, replacements, cancellations, or refunds, please contact:

LOQUIN SQUARE PRIVATE LIMITED

Registered Office:

6th Floor, Plot No. 347/A & B, SY No.33–38 (Part), Trendz Uptown, Guttala Begumpet, Hyderabad, Telangana – 500081, India.

Email: info@loquinsquare.com

Phone: +91 8125397926

Last Updated: 19-08-2026