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Privacy Policy

loquinshop.com > Privacy Policy

Last Updated: 19-08-2026

LOQUIN SQUARE PRIVATE LIMITED (“Company”, “we”, “our”, or “us”) is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy explains how we collect, use, store, process, and safeguard personal information when you visit our website, create an account, browse or purchase electronic products, contact us, or use our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.

1. Company Information

Legal Entity: LOQUIN SQUARE PRIVATE LIMITED

Business Type: Electronics Products E-commerce

Email: info@loquinsquare.com

Phone: +91 8125397926

Registered Office:

6th Floor, Plot No. 347/A & B, SY No.33–38 (Part), Trendz Uptown, Guttala Begumpet, Hyderabad, Telangana – 500081, India.

2. Scope of This Privacy Policy

This Privacy Policy applies to information collected through our website and related customer interactions, including when you:

  • Browse electronic products on our website

  • Create or manage a customer account

  • Place an order

  • Make a payment

  • Request delivery or order assistance

  • Contact customer support

  • Submit a return, replacement, or refund request

  • Submit a product review or feedback

  • Subscribe to promotional communications

  • Interact with our website or online services

This policy does not apply to third-party websites, payment providers, courier companies, or other external services that may be linked to or integrated with our website.

3. Legal Grounds for Processing Information

We process personal information based on applicable legal grounds, which may include the following:

3.1 Consent

We may collect and process information when you voluntarily provide consent, including when you:

  • Create an account

  • Subscribe to marketing communications

  • Submit an inquiry

  • Participate in surveys

  • Submit reviews or feedback

  • Request certain services

You may withdraw consent where permitted by applicable law.

3.2 Contractual Necessity

We process information when necessary to:

  • Process and fulfill orders

  • Arrange product delivery

  • Manage customer accounts

  • Process returns and replacements

  • Provide customer support

  • Process refunds

3.3 Legal and Regulatory Requirements

Information may be processed where necessary to:

  • Comply with applicable laws

  • Maintain tax and accounting records

  • Respond to lawful government requests

  • Prevent or investigate fraud

  • Protect our legal rights

3.4 Legitimate Business Interests

Where permitted by applicable law, we may process information for:

  • Website administration

  • Improving our products and services

  • Maintaining website security

  • Fraud and risk prevention

  • Business analytics

  • Customer relationship management

4. Information We Collect

4.1 Personal Information

Depending on how you interact with our website, we may collect:

  • Full name

  • Email address

  • Mobile number

  • Billing address

  • Shipping address

  • Account username

  • Login credentials

  • Customer service communications

You should provide accurate and current information when placing an order or creating an account.

4.2 Order Information

When you purchase electronic products, we may collect:

  • Order number

  • Products purchased

  • Product quantity

  • Purchase date

  • Billing details

  • Shipping details

  • Order status

  • Delivery information

  • Return or replacement information

  • Refund information

  • Transaction references

4.3 Payment Information

Payments may be processed through secure third-party payment gateways.

Depending on the payment method used, we may receive limited information such as:

  • Payment confirmation

  • Transaction ID

  • Payment status

  • Payment method

  • Refund status

We do not intentionally store complete credit card numbers, debit card numbers, CVV numbers, UPI PINs, passwords, or other sensitive payment authentication credentials on our website.

Payment information is handled by the applicable payment service provider in accordance with its own privacy and security policies.

4.4 Technical Information

When you visit our website, certain information may be automatically collected, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Screen resolution

  • Website pages visited

  • Referring website

  • Date and time of access

  • Website interaction information

  • Error and diagnostic information

  • Log data

4.5 Product and Shopping Information

We may collect information about your interaction with our electronic products, such as:

  • Products viewed

  • Products searched

  • Shopping cart activity

  • Wishlist activity

  • Purchase history

  • Product preferences

  • Reviews and ratings

  • Product inquiries

5. Electronic Products and Services

LOQUIN SQUARE PRIVATE LIMITED operates an online retail business offering electronic products and related accessories.

Our product range may include, depending on availability:

  • Mobile phones and smartphones

  • Tablets

  • Smartwatches and wearable devices

  • Earphones and headphones

  • Bluetooth speakers

  • Mobile accessories

  • Chargers and adapters

  • Cables and connectors

  • Computer accessories

  • Electronic gadgets

  • Smart devices

  • Personal electronics

  • Consumer electronic accessories

  • Other electronic and technology-related products

Product categories, availability, specifications, prices, and inventory may change from time to time.

6. How We Use Your Information

We may use collected information for the following purposes.

6.1 Order Processing

We use your information to:

  • Process orders

  • Confirm purchases

  • Generate invoices

  • Arrange shipment

  • Provide delivery updates

  • Process cancellations

  • Manage returns and replacements

  • Process refunds

6.2 Customer Support

Your information may be used to:

  • Respond to inquiries

  • Resolve complaints

  • Provide order assistance

  • Answer product-related questions

  • Assist with returns and replacements

  • Address warranty-related requests where applicable

6.3 Account Management

If you create an account, we may use your information to:

  • Authenticate your account

  • Manage your profile

  • Maintain order history

  • Provide account-related services

  • Secure your account

6.4 Website Operations

We may use technical and usage information to:

  • Maintain website functionality

  • Improve website performance

  • Analyze website usage

  • Improve navigation

  • Personalize the shopping experience

  • Detect technical problems

6.5 Security and Fraud Prevention

Information may be used to:

  • Detect suspicious transactions

  • Prevent unauthorized activities

  • Protect customer accounts

  • Investigate fraudulent orders

  • Protect our website and systems

6.6 Marketing and Communications

Where permitted and with consent where required, we may send:

  • Promotional offers

  • New product announcements

  • Product updates

  • Discount information

  • Seasonal campaigns

  • Newsletters

You may unsubscribe from promotional communications at any time.

6.7 Legal Compliance

We may process information to:

  • Comply with applicable laws

  • Maintain required records

  • Respond to legal processes

  • Resolve disputes

  • Protect our legal interests

7. Sharing of Information

We do not sell or rent your personal information.

We may share limited information with trusted third parties where necessary to operate our business and provide services.

7.1 Payment Service Providers

Payment information may be shared with authorized payment processors to process transactions securely.

7.2 Delivery and Logistics Partners

We may provide necessary information such as:

  • Customer name

  • Mobile number

  • Shipping address

  • Order details

to courier and logistics partners for delivery purposes.

7.3 Technology and Service Providers

We may use third-party providers for:

  • Website hosting

  • Cloud infrastructure

  • Email services

  • SMS or communication services

  • Analytics

  • Customer support

  • Website security

  • Technical maintenance

These providers may process information only as necessary to provide their services.

7.4 Government and Legal Authorities

We may disclose information when required by applicable law, court order, government authority, regulatory requirement, or where necessary to protect our legal rights.

7.5 Business Transactions

If the Company undergoes a merger, acquisition, restructuring, sale of assets, or similar business transaction, customer information may be transferred as part of that transaction, subject to applicable legal requirements.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may be used to:

  • Maintain login sessions

  • Remember shopping cart information

  • Remember user preferences

  • Improve website functionality

  • Understand website traffic

  • Analyze visitor behavior

  • Improve website security

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. Third-Party Services

Our website may use third-party services such as payment gateways, courier providers, analytics tools, hosting providers, communication platforms, and other technology services.

These third parties may process information according to their own privacy policies.

We encourage customers to review the privacy policies of relevant third-party service providers before using their services.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

Security measures may include:

  • SSL/TLS encryption

  • Secure hosting infrastructure

  • Access controls

  • Authentication mechanisms

  • Security monitoring

  • Software updates

  • Restricted access to customer information

  • Appropriate operational safeguards

However, no method of internet transmission or electronic storage is completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.

Information may be retained to:

  • Fulfill orders

  • Provide customer support

  • Maintain transaction records

  • Meet tax and accounting obligations

  • Handle returns and refunds

  • Resolve disputes

  • Prevent fraud

  • Enforce agreements

  • Comply with legal requirements

When information is no longer required, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.

12. Your Privacy Rights

Subject to applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information held about you

  • Request correction of inaccurate information

  • Request deletion of information where legally permitted

  • Withdraw consent where processing is based on consent

  • Raise an objection to certain processing

  • Request information regarding processing activities

  • Submit privacy-related complaints

To exercise applicable rights, please contact us using the details provided in the “Contact Us” section.

We may need to verify your identity before processing certain requests.

13. Returns, Refunds, Replacements and Warranty Requests

If you request a return, refund, replacement, exchange, or warranty-related assistance, we may collect and process information necessary to handle the request.

This may include:

  • Order details

  • Customer information

  • Product information

  • Reason for return or replacement

  • Images or videos submitted for verification

  • Delivery information

  • Transaction details

  • Supporting documents

Such information may be used for verification, customer service, fraud prevention, product support, and legal or regulatory purposes.

14. Product Reviews and User-Submitted Content

If you submit a product review, rating, feedback, inquiry, image, or other content through our website, certain information associated with that submission may be displayed publicly depending on the functionality of the website.

You should avoid submitting sensitive personal information in reviews, comments, or other publicly visible content.

15. Children’s Privacy

Our website is intended for adults and individuals who are legally permitted to make purchases.

We do not knowingly collect personal information from children in violation of applicable laws.

If we become aware that personal information has been collected from a child where such collection is not permitted, we will take reasonable steps to delete the information as required by applicable law.

16. Communications

We may communicate with customers through email, telephone, SMS, WhatsApp, or other available communication channels for legitimate business purposes, including:

  • Order confirmations

  • Payment notifications

  • Shipping updates

  • Delivery information

  • Return or refund updates

  • Customer support

  • Account-related notifications

  • Important service communications

Marketing communications will be sent in accordance with applicable laws and consent requirements.

17. Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials.

You should:

  • Use a strong password

  • Avoid sharing your password

  • Log out after using shared devices

  • Notify us if you suspect unauthorized access

We will not be responsible for unauthorized access resulting from credentials being improperly shared or compromised due to circumstances outside our reasonable control.

18. Third-Party Website Links

Our website may contain links to third-party websites, applications, payment services, social media platforms, or other external services.

We do not control the privacy practices of these third parties and are not responsible for their content, security, or privacy practices.

Customers should review the privacy policies of third-party websites before providing personal information.

19. International Data Transfers

Depending on the service providers used to operate our website and business, personal information may be processed or stored in locations outside your state or country.

Where applicable, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data protection laws.

20. Data Breach and Security Incidents

In the event of a security incident involving personal information, we will take reasonable steps to investigate, contain, mitigate, and address the incident.

Where required by applicable law, we may notify affected individuals or relevant authorities.

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our business practices

  • Website functionality

  • Products and services

  • Legal or regulatory requirements

  • Data protection practices

Any updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website after an updated Privacy Policy is published may constitute acceptance of the updated policy to the extent permitted by applicable law.

22. Grievance Officer

For privacy-related concerns, complaints, or requests, you may contact our Grievance Officer:

Grievance Officer: Harshit Sharma

Email: grievance@loquinsquare.com

Phone: +91 8125397926

Address:

6th Floor, Plot No. 347/A & B, SY No.33–38 (Part), Trendz Uptown, Guttala Begumpet, Hyderabad, Telangana – 500081, India.

We will make reasonable efforts to review and address privacy-related concerns in accordance with applicable laws.

23. Contact Us

If you have questions about this Privacy Policy, our data practices, or the handling of your personal information, please contact:

LOQUIN SQUARE PRIVATE LIMITED

Email: info@loquinsquare.com

Phone: +91 8125397926

Registered Office:

6th Floor, Plot No. 347/A & B, SY No.33–38 (Part), Trendz Uptown, Guttala Begumpet, Hyderabad, Telangana – 500081, India.

Last Updated: 19-08-2026

By using our website, you acknowledge that you have read and understood this Privacy Policy.